Nestino
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Export and account deletion

Applies to 1.6 updated

The Danger zone in Settings covers two irreversible actions: requesting a copy of your data and deleting your account. Only adults can open the page — a child can’t reach it, and Nestino redirects them to the dashboard.

Where to find it

  1. Open Settings in the main navigation.
  2. Select Danger zone in the left panel.
  3. You’ll see two cards: Request my data and Delete my account.
The Danger zone page with the Request my data card and the Delete my account card
The “Request my data” and “Delete my account” cards in the Danger zone.

How to request your data

Click Submit request. This logs your request — nothing else happens at that moment. Nestino states on the card that it will send a copy of all your data to the email registered on your account, and that the data will be ready within 30 days. You won’t find a button anywhere in the app to download a file, because no file is generated inside it.

How to delete your account

  1. On the Delete my account card, click the button of the same name.
  2. In the dialog, enter your password and type the word DELETE exactly, in capital letters, into the field — otherwise the Permanently delete button stays disabled.
  3. Click Permanently delete.
StepWhat you needWhat happens
Data requestNothing extraThe request is logged; per Nestino, you’ll receive a copy of your data by email within 30 days
Account deletionPassword and the typed word DELETESeven-day grace period, then permanent deletion

When it isn’t possible

If you’re the sole Admin of a family that has other members, the deletion stops. Instead, Nestino shows the message “Cannot delete account”, noting that you’re the sole Admin of that family, along with a link to Family members. Hand over the Admin role first, following Roles and permissions — who can do what — only then will the deletion go through.

The Confirm account deletion dialog with a password field and a field for typing DELETE
The confirmation dialog requires your password and the typed word DELETE.

An incorrect password doesn’t close the dialog — it just shows “Incorrect password.” below the field. Families where you’re not the sole Admin remain intact after the deletion.

What a child can do

A child can’t perform either of these two actions — the app rejects both requests and asks them to have a parent do it instead. The same restriction applies to Changing your password and signing out everywhere.